Refund Policy

Photography Services

Deposits

Photography deposits are non-refundable.

Cancellations

If you need to reschedule your session, please contact Studio Chlo as soon as possible. Transfers to another date may be offered at our discretion.

Completed Sessions

Refunds are not available once photography services have been provided or digital images have been delivered.

Boutique Purchases

Change of Mind

Studio Chlo does not offer refunds for change of mind.

Faulty or Incorrect Items

If you receive an incorrect or faulty item, please contact us within 7 days of receiving your order. Where appropriate, a replacement, exchange or refund may be offered.

Colour Variations

Colours may appear differently across screens and devices and do not constitute a fault.

Shipping Costs

Shipping fees are non-refundable unless required under Australian Consumer Law.

Nothing in this policy excludes or limits your rights under Australian Consumer Law.